LLC "Lucky Tail" for Buy Pet
1. Subject of the Agreement

1.1. This Agreement establishes the general terms governing the legal relationship between the Company and the User when the Company provides information and technical services (hereinafter referred to as "Services") and grants the User access to the database. These terms may be supplemented or clarified by separate agreements relating to specific transactions on the Buy Pet platform or other platforms where the Company provides its services.

1.2. The Agreement is concluded under the terms of a public offer. The essential terms of each transaction conducted through the Buy Pet platform are individually determined through the platform interface, where the User selects the service and its parameters; the terms of the transaction are agreed upon by the parties.

2. Conclusion of the Agreement

2.1. The Agreement between the Company and the User is considered concluded at the time of payment for the selected service via the Buy Pet platform (in which case the transaction and the Agreement are concluded simultaneously), upon prepayment for future services, or upon confirmation of identity through bank identification. The terms of the concluded Agreement apply to all subsequent transactions between the User and the Company. The Agreement may only be concluded with a legally capable individual, legal entity, or sole proprietor.

2.2. Each order for a specific service under this Agreement is considered a separate transaction. Transactions may only relate to services presented on the Buy Pet platform and available for order and payment at the time of ordering. Advertising services are not provided under this Agreement.

2.3. Payment or other actions performed by the User under the Agreement shall be deemed acceptance of the offer to conclude a transaction under the agreed terms.

2.4. The User places each order in accordance with the current version of the offer and the conditions of the selected service. All service conditions in effect at the time of ordering are an integral part of the offer. Orders are placed exclusively online.

2.5. By accepting the offer, the User confirms that performing certain actions on the Buy Pet platform (using professional tools, clicking buttons, making payments, etc.) indicates their intention to place an order and/or activate a service under the specified terms and at the indicated price.

3. General Conditions for Providing Services

3.1. Services under this Agreement are provided within the territory of the Russian Federation. However, access to the services is possible from anywhere in the world, as the Company's resources are hosted at its place of registration.

3.2. To receive services, the User must pay for them in full and comply with the established rules.

3.3. The Company's obligations to provide services depend on timely payment and the User's compliance with the platform's rules. In case of violation of these conditions, the Company has the right to suspend or terminate the provision of services in accordance with Russian law.

3.4. Services are provided based on their availability, which also depends on compliance with the platform's rules. Violation of the rules may result in a denial of service.

3.5. Considering the individual nature of the services, the Company is not obliged to provide them to every applicant. The Company may refuse to provide services if they do not comply with the rules, topics, or categories of the platform.

3.6. Some services are only available to certain categories of users, such as business accounts.

3.7. The content, scope, and terms of specific services are determined in the relevant Buy Pet conditions and rules.

3.8. Services may be changed, supplemented, and are provided "as is" — in the form and volume available at the time of the User's request.

3.9. The Company has the right to send notifications to the contact details from the user's profile — via email, push notifications, SMS, or phone calls.

3.10. The User agrees to comply with the current laws of the Russian Federation, the terms of this Agreement, and the platform's rules when using the services.

3.11. The User must provide identification documents at the Company's request: full name, passport details, contact phone number, and email. The Company has the right to verify the provided data with payment data.

3.12. All actions performed using the login and password are considered the User's actions and are equivalent to a simple electronic signature.

4. Prices and Payment Procedure

4.1. The cost of each service is determined by its parameters and displayed in rubles at the time of ordering. Payment is made at the price in effect at the time of ordering.

4.2. Any payment methods presented in the Buy Pet interface are available.

4.3. When paying by card, it can be linked to the profile to simplify future payments. Repeat payments may not require confirmation.

4.4. Business profile users must pay for services by invoice via bank transfer or corporate card.

4.5. Information about all payments is displayed in the "Wallet" section of the profile, including prepayments, bonuses, and payment history.

4.6. Payment from the Wallet is possible with a sufficient balance, including the use of bonuses, if permitted.

4.7. When paying by receipt/transfer, the user's identifiers must be specified; otherwise, the payment may not be processed. The Company is not responsible for errors in payment details.

4.8. The order must be fully paid using one method.

4.9. Additional fees may be charged for individual services in accordance with their terms.

4.10. The User is obliged to monitor their balance and make payments on time. Debt notifications are advisory.

4.11. The fact and volume of services rendered are determined according to the data of the Company's internal accounting system.

4.12. For legal entities, a single monthly delivery document (act and invoice) is sent by email or posted in the profile. Originals may be sent by mail.

4.13. The User is responsible for receiving documents. The Company is not liable for delays caused by third parties or technical failures.

4.14. The User must keep their data up to date. If this is not possible independently, they must contact the Company and provide supporting documents.

4.15. Terms of service delivery: The timing of specific services is indicated in the service description on the Buy Pet platform and is calculated from the moment of full payment unless otherwise provided in the specific service terms. If a service is automatically executed (e.g., access activation, ad publishing, etc.), it is considered rendered at the time of confirmed activation in the Buy Pet interface. If a service involves managers or third parties (e.g., verification, moderation, content placement), the term is from 1 to 5 business days from full payment unless otherwise agreed.

4.16. Payment procedure: The User undertakes to pay for the service in full before it is provided. Partial prepayment or deferred payment is possible only with an additional written agreement between the Parties. Upon receipt of payment, the Company sends electronic confirmation and, in the case of paid services, electronic documents confirming payment to the "Wallet" section or the User's email.

4.17. Currency of settlements: Payments are made in Russian rubles. For non-residents, payment in foreign currency may be allowed by prior agreement with the Company and in accordance with the currency regulations of the Russian Federation.

5. Liability

5.1. The Company is not responsible for disruptions caused by:

problems with communication networks, the internet, data transmission errors;

third-party interference (hacking, viruses, attacks);

loss of access to the profile;

force majeure circumstances.

5.2. If the Company is at fault, its liability is limited to the cost of the paid but unprovided service or the balance in the Wallet.

5.3. The Company is not responsible for losses caused by the User's violation of the platform rules.

5.4. The Company is not responsible for the security of payment transactions — they are governed by payment systems.

5.5. The User is responsible for actions performed through their profile.

5.6. In case of access loss, the User must change the password. The Company is not responsible for losses due to unauthorized access.

5.7. The Company does not guarantee responses to ads or achievement of expected results.

6. Dispute Resolution

6.1. All disputes are subject to consideration in the Arbitration Court of Saratov, unless otherwise provided by law.

6.2. Before filing a claim, legal entities, sole proprietors, and commercial users must submit a written complaint with supporting documents. A response will be provided within 30 days.

7. Miscellaneous

7.1. The Agreement enters into force upon conclusion and remains effective until termination.

7.2. The Company may amend the offer.

7.3. Continued use of services after an update implies acceptance of the changes. Updates do not apply to previously paid services.

7.4. The Company may suspend or terminate services in case of violations. The Wallet balance is refunded in accordance with Russian law.

7.5. The User may terminate the Agreement at any time. If inactive for more than 3 years, the Agreement is considered terminated. Refunds are available upon request (excluding bonuses).

7.6. To receive a refund, identification and payment confirmation are required.

7.7. The Company has the right to use the business user's name, trademark, and service descriptions for marketing purposes.

7.8. This Agreement replaces all previous agreements between the parties.

7.9. Obligations surviving termination (warranties, settlements, confidentiality) remain in force.

7.10. The relationship between the parties is governed by the laws of the Russian Federation unless otherwise stated.

8. Delivery Terms (if applicable)

8.1. Delivery of physical goods: If the Service includes delivery of a physical item (e.g., printed materials, certificates, documents, branded forms, etc.), delivery is carried out by a third-party courier, mail, or in person depending on the address specified in the User's profile.

8.2. Delivery time: Delivery time is 3 to 14 calendar days from confirmation of full payment by the Company, depending on the recipient's region and delivery method. Urgent delivery may be individually agreed upon.

8.3. Delivery cost: Delivery cost is automatically calculated in the Buy Pet interface when placing the order and must be paid simultaneously with the product or service. For international deliveries, the cost may be recalculated based on the terms of international carriers.

8.4. Delivery liability: The Company is not responsible for delays, damage, or loss of shipments caused by third-party delivery providers. In case of loss or damage, the User must contact the Company within 7 calendar days from the expected delivery date. The Company will assist in resolving the dispute with the delivery service.

Company Details: 

LLC "Lycku Tail" 

INN: 6453174768

OGRN: 1236400011231

Address: 3 Tsaritsynsky Residential Complex, Apt. 324, Shelkovichnaya Street, Saratov, Saratov Region, 410012, Russia

Phone: +7 (977) 155-42-45