Proposal for the Conclusion of the Lucky Tail Agreement

Subject of the Agreement
1.1. This Agreement establishes the general terms of the legal relationship between the Company and the user when the Company provides information and technical services ("services") and grants the user access to a database. These terms may be clarified or supplemented in the future by additional agreements between the parties based on this Agreement, concerning specific transactions on the Lucky Tail platform or other platforms where the Company provides its services.

1.2. The Agreement is concluded with open terms. The essential conditions of each transaction made on the Lucky Tail platform are formed individually online for each user through the interface, where the user selects the service and its parameters; the terms of the transaction are agreed upon by the parties.

Conclusion of the Agreement
2.1. The Agreement between the Company and the user is considered concluded at the time the user pays for the Lucky Tail services for the relevant transaction (in which case the transaction is concluded simultaneously with the Agreement), or at the time of the advance payment for future Lucky Tail services, or upon confirmation of bank details via banking ID. The terms of the concluded Agreement apply to all subsequent transactions between the user and the Company. The Agreement can only be concluded with a user who is a competent individual, legal entity, or sole proprietor.

2.2. Each order for using a specific Lucky Tail service under this Agreement is considered a separate transaction. The transaction concluded under the Agreement may only concern services presented on Lucky Tail and available for order and payment at the time the user selects the service. Advertising services are not provided under this Agreement.

2.3. Payment for the order or other actions performed by the user as provided in the Agreement shall be deemed an acceptance by the user of the offer to conclude a transaction on the terms agreed by the parties.

2.4. The user places each order in accordance with the terms of the current version of the offer and the specific conditions of the service. The terms of all Lucky Tail services available on the platform at the time of placing the order are an integral part of the offer. Orders are placed online.

2.5. By accepting the offer, you agree that certain actions on Lucky Tail, including using professional technical tools, executing commands through the Lucky Tail interface (e.g., pressing buttons, clicking), making payments, and similar actions, indicate your intention to place an order and/or activate the service according to the parameters and prices specified on Lucky Tail.

General Conditions for Providing Lucky Tail Services
3.1. Services under this Agreement are provided within the territory of the Russian Federation. However, access to services may be provided online from anywhere globally, as the resources ensuring their operation are located at the Company's registration site.

3.2. To receive Lucky Tail services, the user must pay for the services and comply with the rules of Lucky Tail, set forth in the relevant documents.

3.3. The Company's obligations to provide services to the user are interconnected with the user's obligations to comply with the Lucky Tail rules and pay for the services. If the user fails to fulfill these obligations, the Company may suspend or terminate the provision of services in accordance with Russian Federation law.

3.4. The Company provides services based on their availability, which also depends on the user's compliance with the Lucky Tail rules. Violation of these rules may result in the Company being unable to provide the services.

3.5. Given the nature of the services offered by the Company, which aim to meet users' individual needs for promoting their goods, services, and other offerings, the Company is not obligated to provide services to every individual seeking them. The Company may refuse services to a user, for instance, if the service does not comply with Lucky Tail rules, topics, or categories.

3.6. Some services on Lucky Tail may only be available to certain categories of users, such as those using the platform for business purposes.

3.7. The terms of specific services provided under the Agreement, including their content, scope, and deadlines, are determined by the relevant service terms and other Lucky Tail rules.

3.8. Services offered on Lucky Tail may change, be supplemented, or updated. Therefore, they are provided "as is," meaning in the form and volume in which they are offered by the Company at the time the user accesses these services.

3.9. The Company has the right to send notifications to the contact details specified in the user's profile. These notifications may relate to the performance of this Agreement or any transactions concluded under it, including information about the status of services, methods of renewal, changes in service terms, and other informational messages. Notifications may be sent via SMS, push notifications, email, and phone calls.

3.10. The user agrees to comply with the current laws of the Russian Federation, the terms of the Agreement, the terms of the selected service, and all other Lucky Tail rules when using the services.

3.11. At the Company's request, the user is obliged to provide information and documents necessary for identifying the user as a party to the Agreement, especially when submitting claims, requests, or other inquiries related to the provision of services on Lucky Tail. For the identification of private users, the Company may request their full name, payment details, and copies of identifying documents, as well as the email address and phone number used to access the profile. In addition, the Company may independently verify the identity of the user as a party to the Agreement by cross-referencing the profile data with payer data under the contract or other means.

3.12. The parties recognize that actions taken using the user's login and password are considered the user's actions and have the legal effect of a simple electronic signature.

Prices and Payment Procedures
4.1. The cost of the Lucky Tail service selected by the user when concluding a transaction under the Agreement is determined based on the service characteristics (type, package offer, and other parameters). The price is displayed in euros in the Lucky Tail interface when placing the order, unless otherwise stated in the service terms. The price includes VAT at the rate established by Russian Federation law. Payment is made at the prices effective at the time of payment.

4.2. You can make payments using one of the methods available in the Lucky Tail interface when placing the order.

4.3. When paying by credit card, you have the option to link the card to your profile to avoid re-entering its details for future payments on Lucky Tail. When paying with a linked card, the bank may not require the entry of a confirmation code for the payment.

If you wish to unlink the card, click the corresponding button in your profile settings.

4.4. A user with a corporate or sole proprietor profile must pay under the Agreement by bank transfer to the Company's account based on an invoice generated through the Lucky Tail interface. Payment by corporate credit card registered to the relevant legal entity or sole proprietor is also allowed.

4.5. The Company provides the user with information about their payments on Lucky Tail in a special profile section called "Wallet." The "Wallet" records advance payments made by the user, which can be used to pay for future services from the Company. Other service-related information is also provided, including bonuses that may be added to the "Wallet" balance and payments made by the user for services (including payment confirmation).

4.6. When paying for Lucky Tail services using funds previously deposited into the "Wallet," the corresponding amount will be deducted from the "Wallet" balance, including applicable bonuses/discounts if the service terms allow their use. Such payment is only possible if the "Wallet" balance equals or exceeds the total service cost.

4.7. Payment by bank transfer based on an invoice for users with corporate or sole proprietor profiles and/or by receipt for individual users must include the user's profile number and other payment identification details, including the name and tax ID for users with corporate or sole proprietor profiles.

When making such a payment, the user must accurately specify the information listed in the payment order or receipt. If the necessary information is missing or incorrect, the Company may consider the payment obligation not properly fulfilled or identify the payment based on available data (including its internal records). The Company is not responsible for any losses incurred by the user or third parties due to incorrect payment data.

4.8. The order must be paid in full using one payment method.

4.9. If necessary, additional payments, such as those related to individual service requirements, may be provided by the specific service terms.

4.10. The user must monitor the status of their "Wallet" and make payments on time. It is recommended that the Company send notifications to the user about debts and non-payments, but the absence of such notifications does not relieve the user of responsibility for overdue payments.

4.11. The fact of providing Lucky Tail services and their volume is determined based on the Company's accounting system's statistical data.

4.12. When providing services to users with legal or sole proprietor profiles, in accordance with Russian Federation accounting law, the Company sends the user a copy of a unified transfer act, including an invoice and a report for the reporting month, or provides it for download in the profile. The original document may be sent to the address specified in the profile.

4.13. The user is responsible for receiving documents by the specified methods. The Company is not responsible for delays or failures in receiving documents caused by communication system failures, actions/inaction of providers, loss of access to the profile, or other circumstances beyond the Company's control.

4.14. The user is responsible for the accuracy of the data specified in their Lucky Tail profile. In case of data changes, the user must promptly update their profile. If the user cannot update the data themselves, they must notify the Company using the form provided by the Company, attaching any requested supporting documents.



5. Liability

5.1. The Company undertakes to make all reasonable efforts to provide its services properly but is not liable for, nor does it compensate for, any losses incurred by the user if the user is unable to access the services due to the following reasons:

Technical issues with public communication channels used to access the services, loss of internet access for any reason, errors, interruptions, data transmission issues, communication line defects, or other technical malfunctions;

Unauthorized interference with Lucky Tail by third parties, including hacking attempts, DDoS attacks, viral activity, or other disruptions affecting Lucky Tail's operations;

Loss of access to the user's account, including cases indicating unauthorized use of the account;

Force majeure circumstances.

5.2. If the user suffers damage due to the fault of the Company, the Company’s liability is determined in accordance with the legislation of the Russian Federation. The Company’s liability to users utilizing Lucky Tail for business or other professional activities is limited to an amount not exceeding the cost of the service ordered and paid for but not received due to the Company’s fault, or, if applicable, an amount not exceeding the balance in the user’s Wallet at the time the damage was caused, and only in cases where the user has lost part or all of the funds in the Wallet due to the Company’s fault.

5.3. The Company is not liable for any damages incurred by the user not caused by the Company, including those resulting from the user's violation of Lucky Tail’s rules.

5.4. The Company is not responsible for the transfer or receipt of funds by the user for the payment of Lucky Tail services. The safety, confidentiality, and other conditions related to the chosen payment methods are regulated by agreements between the user and the respective payment organizations.

5.5. The user is responsible for any actions taken on Lucky Tail using their login credentials (including actions by employees and third parties) and for any losses that may result from unauthorized use of their account and electronic signature.

5.6. In case of theft or loss of login credentials, the user must take the necessary steps to change the password for accessing their account. The Company is not responsible for the actions of third parties that lead to the theft or loss of login credentials, nor for any expenses, losses, or lost profits incurred by the user due to unauthorized access to their account.

5.7. The Company does not guarantee that Lucky Tail’s services will meet the user’s expectations or that visitors will respond to the ads placed by the user via Lucky Tail services.

6. Dispute Resolution

6.1. Any disputes arising from this Agreement shall be resolved in the Arbitration Court of the city of Saratov. If the dispute is not under the jurisdiction of the arbitration court, it will be considered by other courts in accordance with the legislation of the Russian Federation.

6.2. Before going to court, a user who is a legal entity, sole proprietor, or an individual engaged in commercial activity on Lucky Tail must follow the pre-trial dispute resolution procedure. This involves submitting a written claim to the Company, attaching supporting documents that verify the circumstances and claims referenced by the user. The Company will review such claims within 30 days from the date of receipt.

7. Miscellaneous Provisions

7.1. The Agreement enters into force from the moment it is concluded as specified in Section 2 of the offer and remains in effect indefinitely until terminated in accordance with the terms of the Agreement and applicable legislation.

7.2. The Company reserves the right to modify and/or supplement the offer.

7.3. Placing an order for Lucky Tail services and entering into a transaction after the offer is updated indicates the parties’ agreement to the changes and/or additions to the Agreement. These changes do not apply to services ordered and paid for by the user prior to the effective date of the offer changes.

7.4. The Company may suspend its obligations if the user fails to fulfill their obligations under the Agreement. In cases where it becomes impossible for the Company to fulfill its obligations, the Company may terminate its obligations by notifying the user through the Lucky Tail interface, via email, or other methods. Unused funds in the account wallet will be refunded in accordance with the legislation of the Russian Federation.

7.5. The user may terminate the Agreement early at their own initiative. If the user does not use their account on Lucky Tail for 3 years, the Agreement will be considered terminated by the user after this period. Upon termination of the Agreement, the user may request a refund of any unused funds in their Wallet, except for bonuses. Refunds are made based on a written request in the format specified by the Company, to the payment method used for the original payment or through another method determined by the Company if the original payment method cannot be used.

7.6. When requesting a refund of unused funds, the user must verify their identity in accordance with the Company’s instructions (e.g., by sending a request from the registered email address, using the confirmed phone number specified in the account, etc.) and provide the necessary documents, including proof of payment.

7.7. The Company reserves the right to include the name, trademark, and a general description of the services of users with a legal entity or sole proprietor account in its marketing materials.

7.8. The Agreement includes all the terms agreed upon by the parties concerning its subject matter and replaces all previous agreements, statements, and arrangements regarding the subject matter unless otherwise explicitly agreed by the parties.

7.9. The obligations of the parties, which by their nature should continue after the expiration of the Agreement (including guarantees, confidentiality, financial settlements, etc.), remain in effect until fully executed.

7.10. The relationship between the Company and the user under this Agreement is governed by the legislation of the Russian Federation unless otherwise specified separately.

8. Company Details

Limited Liability Company "Lucky Tail"

Address: 410012, Saratov Region, Saratov, Rabochaya Street, bld. 145A, office 8T

BIC: 044525974